I‘m a consultant specialized in enterprise-level experience design and strategy for clients across industries.

I’m passionate about diving into user experiences to figure out how to maximize efficiency, usability, and value for employees and customers alike.

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Professional Experience

Over the past 6+ years I've delivered SaaS, web, and mobile experiences for clients across industries. Given the nature of my work I can’t share deliverables or work samples, but I can share overviews of my contributions.

Design Workshops
Journey Maps
SaaS Design

Global High-Tech Company
SaaS | Web
  • Conducted design workshops to understand user requirements and goals with 100+ stakeholders across 4 countries
  • Mapped, standardized, and enhanced employee and customer journeys across the Lead to Cash landscape
  • Designed a global Subscription Services platform while incorporating required regional nuances
  • Created wireframes, mockups, and design documents to facilitate design handoff to the development team
User Research
Heuristic Analysis
UI Design

Global Consulting Firm
Website Redesign
  • Managed a junior designer to redesign an internal website to improve usability, content, and design
  • Surveyed 31 practice members and interviewed 6 to identify problem areas in the current user experience
  • Developed personas and user journey flows to map the future state experience
  • Updated information architecture, refined site content, and created wireframes for development and testing
  • Managed the project plan, timeline, and deliverables
User Research
UI Design

U.S. Fintech Company
Web | Mobile App
  • Created research plan and assets to understand underutilization of direct deposit capability
  • Designed and iterated prototypes in Figma to be used for testing
  • Launched research via surveys, moderated user testing, and unmoderated testing to gather data
  • Analyzed and organized results to identify usability gaps and key areas of improvement that would encourage people to utilize direct deposit
Design Workshops
Agile
SaaS Design

National Electric Company
SaaS | Web | Mobile App
  • Led a client team to gather requirements, write user stories, conduct user interviews, design, test, and implement a centralized call center knowledge base
  • Established knowledge base content standards and designed the information architecture
  • Created the knowledge base website design according to brand standards
  • Worked with stakeholders to gather user requirements and establish future-state processes
UX Case Studies

Lettuce | Mobile App Concept

An app created to help reduce a common problem - household food waste - by preventing it at the source.

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Line Upon Line | Website Redesign

Redesign of the site UI, navigation, and content to help this Austin non-profit fulfill their mission of empowering living composers.

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About Me

I‘ve been a consultant for the past 6+ years specializing in experience design, customer experience, functional design, and process design. I found my love of UX through leading functional workstreams for large SaaS implementations, along with a certificate program at UT Austin.

I live in Columbus, OH with my husband and our two cats. Outside of work, I love to run, read, and explore the local food and brewery scene!

© 2022 Sarah Comella
I created this portfolio on Webflow!
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